Contact us

Patient safety is a priority for Karo Healthcare.

If you are experiencing a medical emergency, dial the emergency telephone number
in your country, or contact your doctor immediately.

Karo Healthcare AB is continuously monitoring the quality, safety and efficacy of our medicinal products, medical devices and cosmetic products to ensure that their benefits outweigh their risks;

If you have a medical-related enquiry or would like to report an adverse event /side effect or other safety information associated with the use of a Karo Healthcare Product or report a Product complaint or any other quality-related issues, please follow below steps. 

The medical information provided herein shall not replace professional advice or independent assessment from healthcare professionals. If your enquiry concerns a general medical condition or questions related to a specific treatment regimen; please consult a healthcare professional.

For Medical Information, please contact your local Karo Healthcare office:

TerritoryEmailPhone number
AustriaMedinfoAT@karopharma.com +49 711 699 720 365
BulgariaMedinfoBG@karopharma.com 
BelgiumMedinfoBE@karopharma.com +32 474 60 70 11
CanadaMedinfoCA@karopharma.com
Czech RepublicMedinfoCZ@karopharma.com
CroatiaMedinfoHR@karo.com
DenmarkContact Form
EstoniaMedinfoEE@karopharma.com +37256896641
FinlandContact Form
FranceMedinfoFR@karopharma.com +33 1 81 79 38 34
GermanyMedinfoDE@Karopharma.com +49 711 699 720 365
Greece MedinfoGR@karopharma.com 
HungaryMedinfoHU@karopharma.com +36 1 3187160
IcelandMedinfoIS@karopharma.com +354 522 29 00
ItalyMedinfoIT@karopharma.com
IrelandContact Form
Lithuania MedinfoLT@karopharma.com  +371 25117750
LatviaMedinfoLV@karopharma.com+371 25117750
LuxemburgMedinfoLU@karopharma.com+32 474 60 70 11
Netherlands MedinfoNL@karopharma.com+32 474 60 70 11
NorwayContact Form
PolandMedinfoPL@karopharma.com 
PortugalMedinfoPT@karopharma.com 
RomaniaMedinfoRO@karopharma.com
SlovakiaMedinfoSK@karopharma.com
SloveniaMedinfoSI@karo.com
South KoreaMedinfoKR@karo.com
SpainMedinfoES@karopharma.com 
SwedenContact Form+46 10-330 23 10 
SwitzerlandMedinfoCH@karopharma.com+41 61 465 70 40
UkraineMedinfoua@karo.com
United KingdomContact Form+44 (0) 8000461977
United StatesMedinfoUS@karo.com
Other countriesContact Form

Please note, we can only respond to Karo Pharma’s product-specific question.

Karo Healthcare’s Global Patient Safety department work continuously with identifying, analysing, monitoring, and reporting potential side-effects or other potential risks on our medicinal products during their entire lifecycle to ensure that the benefit always outweigh the risk. Medicinal products are also monitored by Competent Authorities world-wide.

The purpose of the continuous safety monitoring is to discover any medicine-related problem, such as unexpected adverse events / side effects or changes in frequency of a known adverse events / side effects to continuously increase our knowledge, promote safe and effective use of our medicinal products, and to provide timely information to patients, healthcare professionals and the public

To report an adverse event / side effect/ Other safety information associated with the use of a Karo Medicinal Product, please contact the national Health Authority in the country of your residence, or contact your local Karo Healthcare office, according to below Table I- Local Karo HealthcareOffice- Pharmacovigilance Contacts:

Adverse Event / Side-effect:

An Adverse Event is an untoward medical occurrence or a deterioration of a pre-existing medical condition after or during exposure to a Medicinal Product, regardless if a causal relationship has been assessed or not.

An adverse event can therefore be any unfavourable and unintended sign (e.g. an abnormal laboratory finding or electrocardiogram changes), symptom (e.g. rash, nausea, diarrhoea), or disease (e.g. hypothyroidism, anaemia, psoriasis) temporally associated with the use of a medicinal product, whether or not considered related to the medicinal product.

Other Safety Information we for example collect is Interactions, Off-label use, Overdose and if our Medicinal Product has been used during Pregnancy.

TerritoryEmailPhone number
AustriaPVAT@karopharma.com +49 711 699 720 365
BelgiumPVBE@Karopharma.com +32 474 60 70 11
BulgariaPVBG@karopharma.com 
CanadaPVCA@karo.com
Czech RepublicPVCZ@karopharma.com
CroatiapvHR@karo.com
DenmarkContact Form
EstoniaPVEE@karopharma.com  +37256896641
FinlandContact Form
FrancePVFR@karopharma.com +33 1 81 79 38 34
GermanyPVDE@karopharma.com +49 711 699 720 365
Greece PVGR@karopharma.com 
HungaryPVHU@karopharma.com +36 1 3187160
IcelandPVIS@karopharma.com +354 522 29 00
ItalyPVIT@karopharma.com
IrelandContact Form
Lithuania PVLT@karopharma.com +371 25117750
LatviaPVLV@karopharma.com+371 25117750
LuxemburgPVLU@karopharma.com+32 474 60 70 11
Netherlands PVNL@karopharma.com+32 474 60 70 11
NorwayContact Form
PolandPVPL@karopharma.com 
PortugalPVPT@Karopharma.com 
RomaniaPVRO@karopharma.com
SlovakiaPVSK@karopharma.com
SloveniapvSI@karo.com
South KoreaPVKR@karo.com
SpainPVES@karopharma.com 
SwedenContact Form
SwitzerlandPVCH@karopharma.com+41 61 465 70 40
UkrainePVUA@karo.com
United KingdomContact Form+44 (0) 8000461977
United StatespvUS@karo.com
Other countriesContact Form

We are committed to collect, analyse and react upon any new information about the benefits and risks of our Products.

If possible, we may contact you to find out more details or ask for clarification.

DPN

In order to handle your request, complaint or adverse event report, it is required according to pharmacovigilance legislation that Karo Healthcare AB (“Karo Healthcare”) register and process the personal data that you have provided to us.

The information you share with us will be protected and kept confidential in line with applicable laws, regulations, local legislations, and Karo Healthcare data protection processes. More detailed information regarding the processing of your personal Information is available at https://www.karohealthcare.com/privacy-policy/

To report a Product Quality Complaint associated with the use of a Karo Product, please use contact form.

Karo Healthcare AB

Box 16184
103 24 Stockholm

Visiting address:
Klara Norra Kyrkogata 33
111 22 Stockholm